Reachable

Set up VoIP.ms in Reachable

Works

VoIP.ms is a VoIP provider in the United States and Canada. This is how you add your VoIP.ms account to Reachable, so your phone rings, even with the app closed.

  • You enter: SIP user name, SIP password and server.
  • The password: the SIP password of the account or sub-account, not necessarily your website password.
  • One device per account at a time.
  • Voicemail: call *97.

What to enter

From version 1.1 VoIP.ms is in the app's list. Pick VoIP.ms and fill this in; the app fills in the other settings itself.

SIP user name100000_phoneYour main account (6 digits, for example 100000) or a sub-account such as 100000_phone. Tip: create a separate sub-account for this app.
SIP password••••••••The SIP password of this account or sub-account. For the main account it is your website password, unless you set a separate SIP password.
Servernewyork1.voip.msThe VoIP.ms server of your number, for example newyork1.voip.ms. Use the same server your number points to in the portal, or incoming calls will not arrive.

Where to find your details

  1. Log in at voip.ms.
  2. Your main account (6 digits) is in your account details; you change the SIP password under Main Menu > Account Settings, Security tab.
  3. Create a sub-account under Sub Accounts > Create Sub Account, where you choose its name and password.
  4. Your number (DID Numbers) shows which server it points to; enter that server here.

Right now: with Other SIP provider

In version 1.0 VoIP.ms is not in the list yet. Choose Other SIP provider and fill this in. The fields marked (optional) are under Advanced.

Field in the appWhat to enter
Usernameexactly as in your portal, for example 100000_phone
Passwordyour SIP password (see above)
Server or domainthe address from your portal, for example newyork1.voip.ms
TransportUDP
Port (optional)leave empty
Outbound proxy (optional)leave empty
Separate login name (optional)leave empty
Voicemail number (optional)*97

Encrypted calls

VoIP.ms can encrypt your calls. Under Advanced choose Transport TLS, port 5061 and switch on Encrypt the sound (SRTP). On iPhone a lock then shows during the call.

Good to know

  • One device at a time. VoIP.ms lets only one device sign in per account at a time. If you also use this account on a desk phone or in another app, they keep taking it over from each other. Then give Reachable an account of its own. Reachable on two phones counts as one device: only our server signs in at VoIP.ms.
  • Give Reachable a sub-account of its own: VoIP.ms advises against putting two devices on the same user name.
  • Choose the same server your number points to (under DID Numbers), for example newyork1.voip.ms. If they differ, calls do not come in.
  • Is IP Restriction or POP Restriction on for your (sub-)account? Then add our server's addresses (2.28.204.233 and 167.233.187.96) or switch the restriction off.
  • For encrypted calls also switch on Encrypted SIP Traffic for the sub-account and pick a numbered server such as chicago1.voip.ms. After that only TLS with SRTP works.

Help

VoIP.ms also explains it in its own help: VoIP.ms guide (wiki.voip.ms). Not working? See What Not reachable means or email us at info@abn.company.

Checked on 12 October 2026 against VoIP.ms's own manuals. Is something out of date? Email us and we will fix it.

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